Issue Overview
On February 17, PasswordBoss underwent scheduled maintenance to deploy a system update to address several key issues related to performance, user experience, and system functionality with our partner.passwordboss.com website. Despite careful planning to minimize disruptions, some users may have experienced temporary difficulties accessing services during the update window.
The technical details of the update included improvements to:
Actions Taken
February 13, 2023 (11:00 AM EST): A new version of the partner portal was created to address the identified issues. This marked the beginning of the update's development and testing phase. The team worked diligently to ensure all improvements were thoroughly tested before deployment.
February 17, 2023 (16:44 EST): PasswordBoss announced the scheduled maintenance and informed users about the potential impact of signing in during the update window. This proactive communication ensured transparency and prepared users for any temporary inconvenience.
February 17, 2023 (16:45 EST): The scheduled maintenance officially began. The engineering and cloud engineering teams started deploying the updates and closely monitored the system to ensure a smooth transition.
February 17, 2023 (18:45 EST): The maintenance was completed ahead of schedule. All updates were deployed without major issues, and full functionality was restored. The team conducted post-update checks to confirm that all improvements were functioning as intended.
We apologize for any inconvenience and thank you for your understanding.