All Systems Operational

About This Site

Welcome to the status page for CyberFOX. Any known issues affecting our products will be tracked on this page. Depending on the systems or services impacted, potential service interruptions may vary from customer to customer.
Please get in touch with our Customer Support team at https://support.cyberfox.com if you have questions or need additional assistance.

Uptime over the past 90 days. View historical uptime.
AutoElevate Operational
Agent Services Operational
Admin Portal Operational
Mobile Apps Operational
Billing Portal Operational
Support Portal Operational
DNS Filtering Operational
Web Portal Operational
Reporting Operational
Resolver (us-east-1, us-west-2, eu-west-2, ap-southeast-2) Operational
Upstream (us-east-1, us-west-2, eu-west-2, ap-southeast-2) Operational
AI Processing Operational
Password Boss Operational
Cloud Services Operational
Password Boss Portal Operational
Password Boss Partner Portal Operational
Mobile Apps Operational
Desktop Clients Operational
Browser Extensions Operational
Upstream Providers Operational
Heroku Platform for AutoElevate Operational
Office 365 (email) Operational
AWS elasticbeanstalk-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS cloudfront Operational
AWS sqs-us-east-1 Operational
HubSpot Service Ticketing Operational
SendGrid Email Delevery for Password Boss Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

Offline Autoelevate Agents
Resolved - This incident is resolved. All agents have reconnected and are reporting normally.

The temporary throttle on agent settings requests has been removed, and the service is operating at full capacity. If you still see an agent showing as offline, please open a ticket with our support team so we can investigate.

We apologize for the disruption and thank you for your patience.
Sep 10, 13:28 EDT
Monitoring - The service is now stable. We have applied a throttle to agent settings requests to prevent the surge in check-ins from overloading the service.

The majority of agents have reconnected and are reporting normally. A small number of agents are still waiting to receive their updated settings and may continue to show as offline for a short period while they check in under the new throttle. No action is required on your part — these agents will return online automatically.

We are continuing to monitor and will post a final update once all agents have recovered.
Sep 10, 12:51 EDT
Investigating - We are investigating an issue causing some AutoElevate agents to appear offline or delay their check-in to our servers. Following an update deployed last night, agents began refreshing their settings at the same time, which placed unusually high load on the service that delivers agent settings.

Endpoints with agents in this state remain protected — existing rules and elevation policies continue to enforce locally. However, you may see agents listed as offline in the Admin Portal, and new setting changes or approvals may be delayed in reaching those endpoints.

Our engineering team is actively working to restore normal capacity. We will post an update within 60 minutes or as soon as we have more information.
Sep 10, 10:19 EDT

Sep 9, 2026

[PasswordBoss] New Version Being Deployed
Completed - The scheduled maintenance has been completed.
Sep 9, 14:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 12:00 EDT
Scheduled - We will be performing scheduled maintenance to deploy the latest version of PasswordBoss. This update introduces new features, performance improvements, and important fixes to enhance your experience.

What to Expect:

* The deployment will take approximately 3-4 hours.
* During this time, you may experience brief, intermittent interruptions, but the service will remain available.
* Once the update is complete, you’ll have access to all the newest enhancements.

Thank you for your patience and understanding as we work to improve your experience.
Sep 8, 16:54 EDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

[PasswordBoss] New Version Being Deployed
Completed - The scheduled maintenance has been completed.
Aug 30, 12:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 09:00 EDT
Scheduled - We will be performing scheduled maintenance to deploy the latest version of PasswordBoss. This update introduces new features, performance improvements, and important fixes to enhance your experience.

What to Expect:

* The deployment will take approximately 4–6 hours.
* During this time, you may experience brief, intermittent interruptions, but the service will remain available.
* Once the update is complete, you’ll have access to all the newest enhancements.

Thank you for your patience and understanding as we work to improve your experience.
Aug 26, 10:55 EDT

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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