All Systems Operational

About This Site

Welcome to the status page for CyberFOX. Any known issues affecting our products will be tracked on this page. Depending on the systems or services impacted, potential service interruptions may vary from customer to customer.
Please get in touch with our Customer Support team at https://support.cyberfox.com if you have questions or need additional assistance.

Uptime over the past 90 days. View historical uptime.
AutoElevate Operational
90 days ago
99.95 % uptime
Today
Agent Services Operational
90 days ago
99.93 % uptime
Today
Admin Portal Operational
90 days ago
99.93 % uptime
Today
Mobile Apps Operational
90 days ago
99.93 % uptime
Today
Billing Portal Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
DNS Filtering Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Resolver (us-east-1, us-west-2, eu-west-2, ap-southeast-2) Operational
90 days ago
100.0 % uptime
Today
Upstream (us-east-1, us-west-2, eu-west-2, ap-southeast-2) Operational
90 days ago
100.0 % uptime
Today
AI Processing Operational
90 days ago
100.0 % uptime
Today
Password Boss Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
90 days ago
100.0 % uptime
Today
Password Boss Portal Operational
90 days ago
100.0 % uptime
Today
Password Boss Partner Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Desktop Clients Operational
90 days ago
100.0 % uptime
Today
Browser Extensions Operational
90 days ago
100.0 % uptime
Today
Upstream Providers Operational
90 days ago
99.98 % uptime
Today
Heroku Platform for AutoElevate Operational
90 days ago
100.0 % uptime
Today
Office 365 (email) Operational
90 days ago
100.0 % uptime
Today
AWS elasticbeanstalk-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS cloudfront Operational
AWS sqs-us-east-1 Operational
HubSpot Service Ticketing Operational
90 days ago
99.92 % uptime
Today
SendGrid Email Delevery for Password Boss Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[PasswordBoss] New Version Being Deployed Apr 9, 2026 16:00-22:00 EDT

We will be performing scheduled maintenance to deploy the latest version of PasswordBoss. This update introduces new features, performance improvements, and important fixes to enhance your experience.

What to Expect:

* The deployment will take approximately 4–6 hours.
* During this time, you may experience brief, intermittent interruptions, but the service will remain available.
* Once the update is complete, you’ll have access to all the newest enhancements.

Thank you for your patience and understanding as we work to improve your experience.
Posted on Apr 08, 2026 - 11:28 EDT
Apr 8, 2026

No incidents reported today.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026
[AutoElevate] Database Maintenance
Completed - The scheduled maintenance has been completed.
Apr 5, 02:22 EDT
Update - Scheduled maintenance continues to progress as expected. The maintenance window has been further extended until 3:00 AM EST. No issues have been identified — we are allowing additional time to ensure all tasks are completed thoroughly.
Apr 5, 00:53 EDT
Update - Scheduled maintenance is progressing as expected. The maintenance window has been extended until 1:00 AM EST. No issues have been identified — we're simply allowing additional time to complete all tasks thoroughly.
Apr 5, 00:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 20:00 EDT
Scheduled - We’re performing scheduled maintenance to enhance your experience with AutoElevate. During this maintenance window, this is what you can expect:

Temporary Service Interruption:
* The AutoElevate portal and mobile apps will be unavailable.
* Server-side services will be down for maintenance.
Existing Rules and Blockers:
* Your existing rules for elevation and blocker will continue to function.
* Cached rules on each machine ensure security policies remain in effect.
Additional Details:
* Just in TIme Admin and authenticated technician mode won’t function.
* UAC events will allow for admin and password application if needed.
Reason for Maintenance:
* Routine Maintenance

Thank you for your understanding!

Best regards,
The AutoElevate Team
Mar 30, 17:04 EDT
Apr 4, 2026
Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
[DNS] New Version Being Deployed
Completed - The scheduled maintenance has been completed.
Mar 30, 17:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 08:26 EDT
Scheduled - We are currently experiencing an issue where the query log and reports are not loading for some users. As part of our ongoing update, we have temporarily disabled this feature. We apologize for any inconvenience and are working diligently to resolve this. Thank you for your patience and understanding.
Mar 30, 08:24 EDT
Mar 29, 2026
[DNS] New Version Being Deployed
Completed - The scheduled maintenance has been completed.
Mar 29, 13:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 13:27 EDT
Scheduled - We will be deploying the latest version of our DNS system, which includes new features, performance improvements, and important fixes to enhance your experience.

What to expect:

* The deployment will take approximately 48 hours to complete.
* While no service interruptions are expected, there is a small possibility of brief, intermittent impact to our Web App and API during this window.
* We expect the DNS service itself will remain fully unaffected throughout the deployment.
* Once the update is complete, you’ll have access to all the latest enhancements.

We appreciate your patience and understanding as we continue to improve our platform. We will provide progress updates throughout the deployment.
Mar 27, 13:26 EDT
Mar 28, 2026

No incidents reported.

Mar 27, 2026
Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage