All Systems Operational

About This Site

Welcome to the status page for CyberFOX. Any known issues affecting our products will be tracked on this page. Depending on the systems or services impacted, potential service interruptions may vary from customer to customer.
Please get in touch with our Customer Support team at https://support.cyberfox.com if you have questions or need additional assistance.

Uptime over the past 90 days. View historical uptime.
AutoElevate Operational
Agent Services Operational
Admin Portal Operational
Mobile Apps Operational
Billing Portal Operational
Support Portal Operational
DNS Filtering Operational
Web Portal Operational
Reporting Operational
Resolver (us-east-1, us-west-2, eu-west-2, ap-southeast-2) Operational
Upstream (us-east-1, us-west-2, eu-west-2, ap-southeast-2) Operational
AI Processing Operational
CyberFOX Password Manager Operational
Cloud Services Operational
CyberFOX Password Manager Portal Operational
CyberFOX Password Manager Partner Portal Operational
Mobile Apps Operational
Desktop Clients Operational
Browser Extensions Operational
Upstream Providers Operational
Heroku Platform for AutoElevate Operational
Office 365 (email) Operational
AWS elasticbeanstalk-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS cloudfront Operational
AWS sqs-us-east-1 Operational
HubSpot Service Ticketing Operational
SendGrid Email Delevery for Password Boss Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[DNS] System Maintenance Sep 26, 2026 01:00-23:00 EDT

Throughout Saturday, we’ll be performing extensive maintenance and improvements across our cloud infrastructure, including load balancers, servers, and other systems across all regions.
We do not expect any interruption to DNS resolution or agent resolution. During the maintenance, you may notice brief, short-lived delays when using our DNS-over-TLS servers as infrastructure is updated.
We’ll also be performing database maintenance, which may cause some temporary slowness. This work is being scheduled around our lowest-usage periods to minimize any noticeable impact.
We’re proactively monitoring the environment throughout the day and taking every precaution to keep services stable and available.

No action is required from customers.
Posted on Sep 25, 2026 - 09:30 EDT

Sep 25, 2026

No incidents reported today.

Sep 24, 2026

[CyberFOX Password Manager] New Version Being Deployed
Completed - Scheduled Deployment Complete.
Sep 24, 16:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 15:00 EDT
Scheduled - We will be performing scheduled maintenance to deploy the latest version of CyberFOX Password Manager. This update introduces new features, performance improvements, and important fixes to enhance your experience.

What to Expect:

* The deployment will take approximately 2-3 hours.
* During this time, you may experience brief, intermittent interruptions, but the service will remain available.
* Once the update is complete, you’ll have access to all the newest enhancements.

Thank you for your patience and understanding as we work to improve your experience.
Sep 24, 11:01 EDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

[AutoElevate] Offline Agents
Resolved - This incident is now resolved — all agents have reconnected and are reporting normally.

We've removed the temporary throttle on agent settings requests, and the service is back to full capacity. If any agent still shows offline, please open a support ticket so we can look into it.

Thanks for your patience while we worked through this.
Sep 14, 12:23 EDT
Monitoring - The performance issue affecting agent check-ins was caused by a larger-than-expected load that has reduced. We are gradually easing the temporary throttle on agent settings requests.

Agents are reconnecting and returning to normal status. A small number may continue to show as offline for a short time while they check in — no action is required on your part.

We are continuing to monitor and will post a final update once all agents have recovered.
Sep 14, 11:07 EDT
Investigating - We are investigating an issue causing some AutoElevate agents to appear offline or delay their check-in to our servers.
As a precaution, we have applied a temporary throttle on agent settings requests to keep the service stable while we identify the cause. Endpoints remain protected — existing rules and elevation policies continue to enforce locally. You may see agents listed as offline in the Admin Portal, and new setting changes or approvals may be delayed in reaching those endpoints.

Our engineering team is actively investigating. We will post an update as soon as we have more information.
Sep 14, 09:55 EDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

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