All Systems Operational

About This Site

Welcome to the status page for CyberFOX. Any known issues affecting our products will be tracked on this page. Depending on the systems or services impacted, potential service interruptions may vary from customer to customer.
Please get in touch with our Customer Support team at https://support.cyberfox.com if you have questions or need additional assistance.

Uptime over the past 90 days. View historical uptime.
AutoElevate Operational
90 days ago
99.95 % uptime
Today
Agent Services Operational
90 days ago
99.93 % uptime
Today
Admin Portal Operational
90 days ago
99.93 % uptime
Today
Mobile Apps Operational
90 days ago
99.93 % uptime
Today
Billing Portal Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
DNS Filtering Operational
90 days ago
100.0 % uptime
Today
Web Portal Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Resolver (us-east-1, us-west-2, eu-west-2, ap-southeast-2) Operational
90 days ago
100.0 % uptime
Today
Upstream (us-east-1, us-west-2, eu-west-2, ap-southeast-2) Operational
90 days ago
100.0 % uptime
Today
AI Processing Operational
90 days ago
100.0 % uptime
Today
Password Boss Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
90 days ago
100.0 % uptime
Today
Password Boss Portal Operational
90 days ago
100.0 % uptime
Today
Password Boss Partner Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Desktop Clients Operational
90 days ago
100.0 % uptime
Today
Browser Extensions Operational
90 days ago
100.0 % uptime
Today
Upstream Providers Operational
90 days ago
99.98 % uptime
Today
Heroku Platform for AutoElevate Operational
90 days ago
100.0 % uptime
Today
Office 365 (email) Operational
90 days ago
100.0 % uptime
Today
AWS elasticbeanstalk-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS cloudfront Operational
AWS sqs-us-east-1 Operational
HubSpot Service Ticketing Operational
90 days ago
99.93 % uptime
Today
SendGrid Email Delevery for Password Boss Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[AutoElevate] Database Maintenance Apr 4, 2026 20:00 - Apr 5, 2026 01:00 EDT

We’re performing scheduled maintenance to enhance your experience with AutoElevate. During this maintenance window, this is what you can expect:

Temporary Service Interruption:
* The AutoElevate portal and mobile apps will be unavailable.
* Server-side services will be down for maintenance.
Existing Rules and Blockers:
* Your existing rules for elevation and blocker will continue to function.
* Cached rules on each machine ensure security policies remain in effect.
Additional Details:
* Just in TIme Admin and authenticated technician mode won’t function.
* UAC events will allow for admin and password application if needed.
Reason for Maintenance:
* Routine Maintenance

Thank you for your understanding!

Best regards,
The AutoElevate Team
Posted on Mar 30, 2026 - 17:04 EDT
Apr 1, 2026

No incidents reported today.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
[DNS] New Version Being Deployed
Completed - The scheduled maintenance has been completed.
Mar 30, 17:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 08:26 EDT
Scheduled - We are currently experiencing an issue where the query log and reports are not loading for some users. As part of our ongoing update, we have temporarily disabled this feature. We apologize for any inconvenience and are working diligently to resolve this. Thank you for your patience and understanding.
Mar 30, 08:24 EDT
Mar 29, 2026
[DNS] New Version Being Deployed
Completed - The scheduled maintenance has been completed.
Mar 29, 13:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 13:27 EDT
Scheduled - We will be deploying the latest version of our DNS system, which includes new features, performance improvements, and important fixes to enhance your experience.

What to expect:

* The deployment will take approximately 48 hours to complete.
* While no service interruptions are expected, there is a small possibility of brief, intermittent impact to our Web App and API during this window.
* We expect the DNS service itself will remain fully unaffected throughout the deployment.
* Once the update is complete, you’ll have access to all the latest enhancements.

We appreciate your patience and understanding as we continue to improve our platform. We will provide progress updates throughout the deployment.
Mar 27, 13:26 EDT
Mar 28, 2026

No incidents reported.

Mar 27, 2026
Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026
Intermittent DNS Resolution Issues Affecting a Subset of Desktop Clients
Postmortem - Read details
Mar 24, 14:02 EDT
Resolved - Update on Brief DNS Disruption from 3/23/26 from ~12:45 - 1:15 PM

We wanted to share a brief update regarding a short‑lived DNS issue that occurred on Monday, 3/23/26.

During this time, our core DNS platform remained online and fully operational. We observed a routine infrastructure event in our cloud environment. While this activity is normally transparent, a small number of desktop clients did not immediately reconnect as expected.

As a result, a limited subset of users experienced temporary DNS resolution issues. This was not a system‑wide outage, and the impact was isolated.

The issue was resolved as affected clients re‑established connectivity, and no backend services required intervention.

To further reduce the likelihood of this scenario in the future:
* We have client‑side improvements coming in an upcoming desktop client release to enhance automatic recovery.
* We are continuing to strengthen backend failover and routing behavior during brief infrastructure transitions.

We understand how critical DNS reliability is and appreciate your patience. Please don’t hesitate to reach out if you have questions or would like to discuss this further with your customers.
Mar 23, 13:00 EDT
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

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