Some agents not checking in

Incident Report for CyberFOX

Resolved

This incident has been resolved.
Posted Jan 06, 2023 - 20:30 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 06, 2023 - 19:44 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 06, 2023 - 19:37 EST

Update

The AutoElevate agents cannot check in with the server and are showing offline. The agent will still process any cached rules created but cannot create new ones at this time. The issue is still being investigated to determine the cause.
Posted Jan 06, 2023 - 17:21 EST

Investigating

We are currently investigating this issue.
Posted Jan 06, 2023 - 16:55 EST
This incident affected: AutoElevate (Agent Services).
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