Password Boss WebApp & Extension – Sign‑In Issues Resolved
Monitoring - Monitoring – A recent Google Chrome update caused some users to experience issues signing into the Password Boss WebApp and/or the Password Boss browser extension. Our team deployed an update today to address this behavior, and you should begin seeing improvements throughout the day.

If you are still experiencing problems, please follow the steps below to clear cached data:

Troubleshooting Steps

- Open the Password Boss WebApp
- Right‑click anywhere on the page
- Select Inspect
- Go to Application
- Choose Storage
- Click Clear Site Data

After clearing the data, reload the WebApp and sign back in.

We’ll continue monitoring until fully resolved.
Jan 22, 2026 - 08:47 EST

About This Site

Welcome to the status page for CyberFOX. Any known issues affecting our products will be tracked on this page. Depending on the systems or services impacted, potential service interruptions may vary from customer to customer.
Please get in touch with our Customer Support team at https://support.cyberfox.com if you have questions or need additional assistance.

Uptime over the past 90 days. View historical uptime.
AutoElevate Operational
90 days ago
100.0 % uptime
Today
Agent Services Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Billing Portal Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Password Boss Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
90 days ago
100.0 % uptime
Today
Password Boss Portal Operational
90 days ago
100.0 % uptime
Today
Password Boss Partner Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Desktop Clients Operational
90 days ago
100.0 % uptime
Today
Browser Extensions Operational
90 days ago
100.0 % uptime
Today
Upstream Providers Operational
90 days ago
99.99 % uptime
Today
Heroku Platform for AutoElevate Operational
90 days ago
100.0 % uptime
Today
Office 365 (email) Operational
90 days ago
100.0 % uptime
Today
AWS elasticbeanstalk-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS cloudfront Operational
AWS sqs-us-east-1 Operational
HubSpot Service Ticketing Operational
90 days ago
99.98 % uptime
Today
SendGrid Email Delevery for Password Boss Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 31, 2026

No incidents reported today.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026
[MS/DNS] Investigating issue
Resolved - CyberFOX DNS Incident Update

Yesterday at 10:00 AM EST, we identified a routing configuration issue following a recent upstream network optimization. This issue caused traffic to not be evenly balanced across cluster instances as intended. As a result, several clusters responsible for DNS filtering became overutilized, reaching 90%+ capacity, which led to slower DNS resolution for some users and intermittent resolution failures for others.

Our team immediately began mitigation efforts by manually adding additional resources to the affected clusters. While this rebalance was in progress, we temporarily shifted a portion of traffic from US East to US West, which helped stabilize performance while the corrected configuration was being deployed.

10:30 AM EST: Traffic levels returned to normal in our monitoring, and we began gradually shifting traffic back to US East.
12:10 PM EST: All traffic and DNS resolution performance were fully restored and operating normally.

Preventative Measures

To help prevent similar issues in the future, we have implemented additional monitoring and alerting on our load balancers and cluster instances to detect imbalance and elevated utilization earlier.

We appreciate your patience and understanding while we worked through this issue. As always, thank you for trusting CyberFOX DNS.
Jan 27, 09:47 EST
Investigating - We’re currently investigating reports of elevated latency affecting one of our regions. The CyberFOX DNS team is actively working to identify the cause and restore normal performance as quickly as possible. We’ll share updates as more information becomes available. Thanks for your patience!
Jan 26, 11:45 EST
Jan 26, 2026
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

Unresolved incident: Password Boss WebApp & Extension – Sign‑In Issues Resolved.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

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