All Systems Operational

About This Site

Welcome to the status page for CyberFOX. Any known issues affecting our products will be tracked on this page. Depending on the systems or services impacted, potential service interruptions may vary from customer to customer.
Please get in touch with our Customer Support team at https://support.cyberfox.com if you have questions or need additional assistance.

Uptime over the past 90 days. View historical uptime.
AutoElevate Operational
90 days ago
100.0 % uptime
Today
Agent Services Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Billing Portal Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Password Boss Operational
90 days ago
99.99 % uptime
Today
Cloud Services Operational
90 days ago
99.98 % uptime
Today
Password Boss Portal Operational
90 days ago
100.0 % uptime
Today
Password Boss Partner Portal Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
99.98 % uptime
Today
Desktop Clients Operational
90 days ago
100.0 % uptime
Today
Browser Extensions ? Operational
90 days ago
99.98 % uptime
Today
Upstream Providers Operational
90 days ago
99.73 % uptime
Today
Heroku Platform for AutoElevate ? Operational
90 days ago
98.93 % uptime
Today
Office 365 (email) ? Operational
90 days ago
100.0 % uptime
Today
AWS elasticbeanstalk-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS cloudfront Operational
AWS sqs-us-east-1 Operational
HubSpot Service Ticketing ? Operational
90 days ago
99.99 % uptime
Today
SendGrid Email Delevery for Password Boss Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 22, 2025
AutoElevate Agent with Blocker Enabled System Instability Due to Windows Update
Resolved - Rollout complete, issue resolved. Please make sure that your deployment scripts are not pointing to any specific older versions of the installer. If you do mistakenly install an older version, use the "Update" action in the Admin Portal Computers grid to update those agents to the latest version.
Aug 22, 08:49 EDT
Monitoring - The fix build (v2.10.24) is now being rolled out in GA to all partners. Please see the following article for more information: https://roadmap.cyberfox.com/changelog/windows-agent-v21024-ga-rollout-begins-august-12th

We will continue to monitor and be alert to any issues throughout the rollout process.
Aug 14, 08:56 EDT
Update - We have released a new version of the AutoElevate agent (v2.10.23.0) to internal systems on July 30th, and to all clients with open tickets who were previously testing v2.10.20.0 on July 31st. So far, we have not experienced any system freezes internally, and we have not received any new reports of freezing from clients testing the latest version.

If this trend continues through Wednesday, August 7th, we plan to begin a full rollout to all customers starting Tuesday, August 12th.

If you would like to test v2.10.23.0 in your own environment, you can download it here:

👉 Download v2.10.23.0 Agent: https://autoelevate-installers.s3.us-east-2.amazonaws.com/versions/AESetup-2.10.23.0.msi

Alternatively, if you'd like us to auto-update your agents, please contact us at support@cyberfox.com.
Aug 4, 20:14 EDT
Update - We have identified a potential issue between the AutoElevate blocker agent and the recent Windows updates. We have a new agent with additional updates for a possible resolution. If you would like to test the latest version of the agent, please contact us at support@cyberfox.com. Once we confirm the resolution with this version, the agent will be released and available for all devices.
Jul 31, 18:04 EDT
Identified - We are still investigating the issue and working on a potential resolution with an updated version of the AutoElevate agent. If you have opened a ticket with the support team, instructions to access the new version have been sent to you. If you would like to test the latest version of the agent, please contact us at support@cyberfox.com. Once we confirm the resolution with this version, the agent will be updated on all devices.
Jul 25, 11:44 EDT
Update - We are still investigating the issue and working on a potential resolution. Thank you for your patience.
Jul 23, 09:51 EDT
Update - We are still investigating the issue and working on a potential resolution. Thank you for your patience.
Jul 22, 08:46 EDT
Investigating - We are aware of an issue causing system instability, specifically computers locking up or freezing, particularly when waking from hibernation. This issue appears to be related to a Windows update released in early July and affects systems with the Blocker feature enabled in AutoElevate. We recommend temporarily disabling the Blocker feature or rolling back the following Windows updates: KB5058499, KB5063060, KB5060842, KB5060829, KB5062553, and KB5054979. We are actively investigating and monitoring the situation. For more information, please visit our FAQ: https://support.cyberfox.com/494146-faq/computers-locking-up-or-freezing-especially-when-coming-out-of-hibernation
Jul 18, 17:07 EDT
Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025
Password Boss WebApp Database Deadlock
Resolved - We’re pleased to report that all issues previously affecting some customers have now been fully resolved. Our team has thoroughly monitored system performance and confirmed stability across all accounts.

Looking ahead, we have a scheduled performance update planned that will require an update to both our desktop and mobile applications. We’ll share more details and guidance on this update soon.

With all related issues addressed, we are now closing this incident. Thank you for your patience and continued support.
Aug 11, 17:59 EDT
Update - After further investigation during monitoring the release, we discovered that a specific performance setting (buffering) was enabled for WebSocket connections on one of our load balancers. We identified this as the final cause behind some remaining login and performance issues.

Through close collaboration between our cloud engineering and development teams, we’ve already released a targeted hotfix to address this. We are now closely monitoring the platform, but do not anticipate any further changes will be necessary to resolve this matter.

Ongoing performance enhancements will continue as planned, though they are unrelated to the issue described here. Most users are now running the latest version, and we expect remaining users to receive the update within the next few hours, at which point all related issues should be fully resolved.

If no further problems are identified, we’ll formally close this issue. Otherwise, we’ll share additional updates as needed.

Thank you for your patience and support throughout this process.
Aug 8, 21:49 EDT
Update - We’re pleased to share that we are releasing a major update today to address the recent performance issues, particularly those affecting users with larger accounts.

What to Expect:

Release Timing: The patch will be rolled out later today (Starting 3 PM EST), following final quality checks.
This single update includes all necessary solutions to resolve the identified problems, there's one final update to improve sync performance expected released next week.
Minimal Disruption: We are not currently anticipating any disruption, some users may have to unlock their vault after the update applies.

Once the update is live, users should see immediate improvements in system responsiveness. Our team will continue to closely monitor performance to ensure ongoing stability.

Thank you for your continued patience and support as we work to deliver the best possible experience. We’ll keep you informed throughout today’s release process.
Aug 8, 13:20 EDT
Update - We’ve identified all remaining issues affecting performance for some users—primarily those with large accounts. The root causes have been confirmed, and a patch is currently in development.

Rather than incremental fixes, we’ll be rolling out a single, consolidated update to address these issues. This patch is expected to be released early next week after testing concludes.

In the meantime, system performance remains stable, and we continue to monitor closely. We appreciate your continued patience and support as we work to finalize this resolution.
Aug 1, 16:58 EDT
Update - All instances should now be running the latest version of Password Boss. However, we’re aware that some users with large accounts are still experiencing slower-than-normal sync times.

Our engineering team is actively addressing these performance issues. We’re taking a measured approach to ensure stability while improvements are deployed. We anticipate releasing one or two targeted patches over the weekend and into early next week to resolve the remaining bottlenecks.

Likewise, we sincerely appreciate your continued patience as we work through these challenges and the feedback received. In some cases, we may reach out directly to affected users to gather additional context and provide more personalized assistance and to gather client-side information.
Jul 31, 17:22 EDT
Update - As a precautionary measure to prevent potential performance issues, we have decided to keep a background worker offline temporarily. No side effects are expected to be noticed by customers. A patch is scheduled to be deployed today, which we anticipate will provide a permanent fix and enhance overall system performance.
It's worth noting that this fix will be part of our regular cycle of updates and will contain other changes and improvements.

Thank you for your understanding.
Jul 30, 17:54 EDT
Update - We are continuing to monitor for any further issues.
Jul 29, 20:32 EDT
Monitoring - The deadlock was manually cleared by our Cloud Engineering team. All systems are now stable and fully operational.

We are actively investigating the root cause to understand how this issue occurred and to prevent similar problems in the future. Initial findings suggest the deadlock may be related to continuous replication across regions following a brief burst of high latency in one of the target regions.

We appreciate your patience and understanding while we worked to restore normal operations.
Jul 29, 19:23 EDT
Identified - We are currently experiencing elevated error rates and latency across parts of our infrastructure due to capacity limits being reached. This may impact users attempting to [log in and perform updates]

Our engineering team has identified the root cause as a database replication deadlock. The engineering team is currently working on resolving the issue.
Jul 29, 19:13 EDT
Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025
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