All Systems Operational

About This Site

Welcome to the status page for CyberFOX. Any known issues affecting our products will be tracked on this page. Depending on the systems or services impacted, potential service interruptions may vary from customer to customer.
Please get in touch with our Customer Support team at https://support.cyberfox.com if you have questions or need additional assistance.

Uptime over the past 90 days. View historical uptime.
AutoElevate Operational
90 days ago
99.96 % uptime
Today
Agent Services Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
99.9 % uptime
Today
Mobile Apps Operational
90 days ago
99.9 % uptime
Today
Billing Portal Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Password Boss Operational
90 days ago
99.95 % uptime
Today
Cloud Services Operational
90 days ago
99.9 % uptime
Today
Password Boss Portal Operational
90 days ago
99.9 % uptime
Today
Password Boss Partner Portal Operational
90 days ago
99.9 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Desktop Clients Operational
90 days ago
100.0 % uptime
Today
Browser Extensions ? Operational
90 days ago
100.0 % uptime
Today
Upstream Providers Operational
90 days ago
99.9 % uptime
Today
Heroku Platform for AutoElevate ? Operational
90 days ago
99.64 % uptime
Today
Office 365 (email) ? Operational
90 days ago
100.0 % uptime
Today
AWS elasticbeanstalk-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS cloudfront Operational
AWS sqs-us-east-1 Operational
HubSpot Service Ticketing ? Operational
90 days ago
99.97 % uptime
Today
SendGrid Email Delevery for Password Boss Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 1, 2025

No incidents reported today.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025
[AutoElevate] Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 20:00 EDT
Scheduled - We’re performing scheduled maintenance to enhance your experience with AutoElevate. During this maintenance window, this is what you can expect:

Temporary Service Interruption:
* The AutoElevate portal and mobile apps will be unavailable.
* Server-side services will be down for maintenance.
Existing Rules and Blockers:
* Your existing rules for elevation and blocker will continue to function.
* Cached rules on each machine ensure security policies remain in effect.
Additional Details:
* Just in TIme Admin and authenticated technician mode won’t function.
* UAC events will allow for admin and password application if needed.
Reason for Maintenance:
* Routine Maintenance

Thank you for your understanding!

Best regards,
The AutoElevate Team
Oct 25, 18:10 EDT
Oct 25, 2025
Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
AWS/Heroku Outage
Resolved - AWS has resolved an incident that caused increased error rates and latency for several AWS services. This issue impacted some CyberFOX services that rely on AWS infrastructure, including scaling of services, analytics, and reporting functions. All CyberFOX services are now fully operational. A small backlog of non-critical data is still being processed, but no further customer impact is expected.

Thank you for your patience while AWS worked to restore service. We will continue monitoring and share any relevant updates if needed.
Oct 20, 19:06 EDT
Update - As of 4:52 PM EDT, AWS has continued to reduce throttling for EC2 instance launches in the US-EAST-1 Region. We are seeing steady progress toward pre-incident levels across all Availability Zones (AZs). This improvement has allowed our services to resume normal operations and scale appropriately.

All previously backlogged queues have been cleared, and we anticipate a full return to normal service as AWS expects to resolve the incident within the next two hours. We will continue to monitor updates from our upstream providers and our services closely.
Oct 20, 17:38 EDT
Update - AWS is still experiencing an outage affecting the scalability of our services. Recovery is underway with early signs of improvement in some zones. Heroku is also impacted by the AWS outage and has paused automated remediation while it monitors recovery.

Our services are still intermittently affected due to these upstream outages. We are actively working to mitigate any impact and will keep you informed as more details become available. Thank you for your patience and understanding.
Oct 20, 13:57 EDT
Monitoring - AWS is currently experiencing a service outage impacting multiple regions. This may affect connectivity, application performance, and the availability of services hosted on AWS infrastructure. The AWS Health Dashboard confirms active issues, and their engineering teams are working to resolve them. We will continue to monitor the situation and provide updates as they become available. You can follow AWS updates directly via the AWS Health Dashboard. (https://health.aws.amazon.com/health/status)

Heroku is also experiencing a multi-cloud service disruption due to a DNS-related issue from a third-party cloud provider. This is affecting Apps, Data Services, & Tools, including AutoElevate. Autoelevate agents will continue to operate with the existing rulesets, but new requests will be disrupted until the Heroku service is restored. A fix has been implemented and is showing positive results, but Heroku’s team is still actively monitoring the situation. For real-time updates, visit the Heroku Status Page. (https://status.salesforce.com/products/Heroku)

Impact on Our Services
Some of our services may be intermittently affected due to these upstream outages. We are actively working to mitigate any impact and will keep you informed as more details become available. Thank you for your patience and understanding.
Oct 20, 10:53 EDT
Oct 19, 2025
[AutoElevate] Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 01:09 EDT
Update - DB maintenance completed successfully. Services will be available soon.
Oct 18, 23:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:00 EDT
Scheduled - We’re performing scheduled maintenance to enhance your experience with AutoElevate. During this maintenance window, this is what you can expect:

Temporary Service Interruption:
* The AutoElevate portal and mobile apps will be unavailable.
* Server-side services will be down for maintenance.
Existing Rules and Blockers:
* Your existing rules for elevation and blocker will continue to function.
* Cached rules on each machine ensure security policies remain in effect.
Additional Details:
* Just in TIme Admin and authenticated technician mode won’t function.
* UAC events will allow for admin and password application if needed.
Reason for Maintenance:
* Routine Maintenance

Thank you for your understanding!

Best regards,
The AutoElevate Team
Oct 14, 14:59 EDT
Oct 18, 2025
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